Good and Fair are experts at providing all of the services necessary to complete the physical relocation of your office or business. From helping you plan the move, to the execution of the detailed steps that translate into a successful business move, we also provides access and coordination of services provided by a wide range of third party vendors that are commonly needed for an office move.
Office Move Consulting While are pleased to work with a move plan designed by you the customer, our office movers are often called upon to provide a variety of planning and advisory services that can dramatically reduce the cost of your business relocation. Our years of experience have helped us to differentiate between the “hard way” and the “easy way” and we’d love to share this knowledge with you.
Packing, transportation and delivery are the heart of the Office / Business move. As a Bekins Agent, Good and Fair have the most highly trained and professional crew available in the industry. Move after move, this expertise translates into a lower overall cost for your office move.
Good & Fair has brought together a dedicated staff to assure that you receive the highest quality of customer service.
Our Customer Care group includes take charge individuals who are focused on providing your transferees with the assistance they need throughout the relocation process. These include specialized individuals on our Corporate Watch Team.
We know how important it is that every detail is taken care of. With Good & Fair you are assured of a total move coordination helping your employees become more productive at their new positions. Our Corporate Watch customer care representatives provide the valuable assistance needed for quality “hassle-free” moves.
Corporate Relocation Process
Good & Fair’ expectations of its service providers are clearly defined in our Corporate Relocation Process. We have developed this process to have better service and communication performance within our organization. Consistency and discipline in our approach is mandatory. This process focuses on the duties and responsibilities of each service provider within the Good & Fair organization.
Full commitment by van line staff, drivers and agent personnel is required on each and every shipment. We have implemented monthly and quarterly assessments, including Internet reporting to ensure these commitments are upheld.
Customers insist on conducting business with companies that have a quality measurement process in place. Good & Fair has established several measurement programs to keep our customer satisfaction level high.
What does this mean to you? It means that you can be assured that you will receive the highest quality relocation services for your transferees.
Good & Fair has defined metrics and has put together a Performance Excellence Program. This program allows us to measure our agents and service providers on nine specific standards.
One of the keys to our performance excellence is implementing successful training programs specifically designed for Good & Fair Drivers and Customer Service Associates. Through this program, Good & Fair benchmarks and sets goals for our providers and incorporates these metrics into an incentive based program. This assists us in recognizing our top service providers and implementing corrective action training programs for those falling below our standards.
These metrics are used to measure important processes including customer satisfaction, training for drivers and sales representatives, and claims performance.
Our Performance Excellence Metrics measure:
- On-Time Performance including how we did on packing, loading, delivery, communication, invoicing and claims settlement.
- Loss and Damage-Free Service measures the condition of the items shipped at origin or destination sites and determines that there was no loss or damage of items shipped.
- Driver and Crew’s safety and appearance, organizational skills and their training and certification.